Job Description
Job Title : Level 1 Desktop Support Technician
Location: Brookshire, TX (Onsite)
Job Type: Full-Time
Experience Level: Entry to Junior (1 –2 years)
Job Summary
We are seeking a reliable and customer-focused Level 1 Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).
Key Responsibilities
- Provide Level 1 technical support for hardware, software, and peripheral issues
- Troubleshoot issues related to Windows and/or macOS systems
- Support users with login issues, password resets, and basic account access
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Escalate unresolved issues to Level 2 support teams as needed
- Document incidents, requests, and resolutions in a ticketing system
- Assist with new hire onboarding and equipment setup
- Follow IT policies, procedures, and security best practices
- Deliver professional and courteous support to all end users
Required Qualifications
- CompTIA A+ certification (required)
- (Network+ or Security+ is a plus)
- Basic knowledge of:
- Windows 10/11 (macOS exposure a plus)
- Microsoft 365 (Outlook, Teams, OneDrive)
- Hardware troubleshooting (desktops, laptops, peripherals)
- Strong verbal and written communication skills
- Ability to work onsite in Brookshire, TX
- Willingness to learn and grow in an IT support environment
Preferred Qualifications
- Previous experience in a Help Desk or Desktop Support role
- Familiarity with:
- Active Directory (user accounts, password resets)
- Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Remote support tools
- Customer service or technical support background
Work Environment
- Onsite support in an office or warehouse environment
- May require walking, lifting IT equipment (up to ~25 lbs)
- Standard business hours; occasional after-hours support may be required
Compensation & Benefits
- Competitive hourly rate or salary (based on experience)
- Benefits package may include health insurance, PTO, and paid holidays
- Opportunity for training, certification growth, and career advancement
Job Tags
Hourly pay, Full time, Work at office,