Job Description
Location: 100% Onsite – Based out of the IT main office in Encinitas, CA , with work performed at hospitals and clinics throughout the city
Shift: 11:00 AM – 7:00 PM, includes one weekend shift
Job Summary:
The IS Support Technician provides hands-on desktop and technical support within a healthcare enterprise environment. This role is customer-facing and requires strong communication skills, technical troubleshooting expertise, and the ability to work independently with minimal supervision. The technician will support hardware refresh initiatives and day-to-day desktop support across multiple hospital and clinic locations.
Key Responsibilities
- Install, configure, and support Windows 7 and Windows 10 systems
- Perform PC and hardware refreshes, including imaging and deployment
- Troubleshoot desktop hardware and software issues
- Configure and support printers and peripheral devices (scanners, credit card readers, signature pads)
- Utilize PXE boot processes and assist with system deployments
- Provide excellent customer service while supporting medical professionals in a fast-paced environment
- Support basic networking and telecom-related issues
- Assist with SCCM-related tasks (imaging, deployments, updates)
- Document issues, resolutions, and asset information as required
- Travel between hospital and clinic sites as assigned, typically remaining at one site for several months at a time
Required Skills & Experience
- 1–2+ years of experience installing and configuring Windows 7 & Windows 10
- Proven PC/hardware refresh experience
- Strong desktop troubleshooting skills
- Experience with PXE boot
- Hands-on experience configuring printers and peripherals
- Excellent customer service and communication skills (required)
- Basic understanding of networking and telecom concepts
- SCCM experience is a strong plus
Preferred / “Home Run” Skills
- Experience working in a healthcare environment
- Background supporting users in a large enterprise environment
- Ability to work independently with minimal hand-holding.
Job Tags
Work at office, Shift work,