Job Description
Director of Healthcare Staffing Operations (Remote)
Prime Physicians is seeking a Director of Healthcare Staffing Operations to lead end-to-end operations across our healthcare staffing and services programs. The ideal leader brings deep agency-side experience, operational rigor, and a builder’s mindset to scale multi-state programs—especially those serving federal clients.
Must-Have (Non-Negotiable)
- 8+ years of experience working at a healthcare staffing firm (agency). No exceptions.
Nice to Have
- Registered Nurse (RN) background — preferred but not required
- Federal client experience (IHS, VA, DHA, HHS) — preferred but not required
- MBA or other master’s degree — a plus, not required
Job Overview
You will own day-to-day and strategic operations for our healthcare staffing contracts, ensuring on-time, compliant delivery while driving margin, fill rate, and retention. This role reports to senior leadership and partners closely with Business Development, Finance, and Compliance.
Key Responsibilities
- Operational Leadership: Oversee Program Managers, and Credentialing teams; set goals, coach, and hold teams accountable to SLAs/KPIs (submittals→interviews→starts, time-to-fill, show rate, retention, gross margin).
- Contract Operations: Lead all operations for federal contracts related to healthcare staffing and services; ensure adherence to contract terms, deliverables, reporting cadence, and change orders.
- Workforce Delivery: Drive workforce planning, requisition prioritization, and fill strategy across Nursing, Allied, APPs, and Physicians; unblock escalations rapidly.
- Credentialing & Compliance: Ensure Joint Commission/CMS compliance, state/federal requirements, background/I-9/E-Verify, immunizations, licenses/certifications; partner with QA on audits.
- Process & Systems: Improve SOPs, playbooks, and handoffs across recruiting → credentialing → onboarding → timekeeping/payroll; optimize ATS/CRM usage (Ceipal preferred) and reporting.
- Stakeholder Management: Serve as the executive point of contact for client program leads; run QBRs, performance reviews, and corrective action plans when needed.
- Financial Discipline: Monitor bill/pay stewardship, pricing, discounts, and write-offs; forecast starts, revenue, and gross margin; collaborate with Finance on targets.
- Risk & Issue Management: Anticipate risks (licensure delays, site onboarding, traveler housing, cancellations) and implement mitigation plans.
- People & Culture: Recruit, develop, and retain high-performing operations talent; reinforce a metrics-driven, ethical, and service-oriented culture.
Qualifications
- Bachelor’s degree required; MBA preferred (or equivalent leadership experience).
- Proven success leading multi-team operations in a healthcare staffing agency environment.
- Familiarity with federal contract nuances (security, onboarding, reporting) preferred.
- Strong command of credentialing/compliance workflows and healthcare licensure dynamics.
- Data-driven operator with excellent communication, negotiation, and stakeholder skills.
- Proficiency with ATS/CRM (Ceipal preferred) and productivity/reporting tools.
Location & Travel
- Remote (U.S.) with occasional travel.
- Geographical proximity to Sioux City is a plus , not required.
- Travel requirement (one of the following):
- 2–3 days per month in Sioux City , or
- 5 consecutive days every two months in Sioux City .
Compensation & Benefits
- Competitive base salary with leadership bonus eligibility.
- Comprehensive benefits (medical/dental/vision), PTO, paid holidays, and 401(k).
Application Instructions
Please send your resume and a short cover letter highlighting:
- Your agency-side healthcare staffing leadership experience (years, team sizes, modalities).
- Examples of KPI improvements you led (time-to-fill, starts, retention, GM).
- Experience with federal healthcare programs (if applicable).
Job Tags
Contract work, Remote work,