Job Description
High Priority & Hot Requirement – Field Service Technician.
Type: Full-time | Salary: $75K per annum + Benefits
Location: Quincy, MA area (Provide onsite IT support (2–3 days/week) across client offices in the Quincy area.)
We are seeking an experienced Field Service Technician to join our client Versetal . As a key member of the IT support team, you’ll be the face of technology for clients , providing both onsite and remote support to ensure smooth IT operations.
Key Responsibilities:
- Manage workstation setups , onboarding, and laptop imaging (Windows via Intune , Apple via Kandji ).
- Troubleshoot Level 1 & 2 helpdesk tickets , manage A/V rooms, Wi-Fi, printers, and phone systems .
- Deliver VIP/executive-level support with professionalism and urgency.
- Support Windows 11 upgrades and rollouts .
- Collaborate closely with the Helpdesk Manager/Lead to ensure seamless client support.
Required Skills & Experience:
- 3+ years in IT helpdesk or similar technical support roles.
- Prior MSP (Managed Service Provider) experience is a strong plus.
- Proficiency in Windows & macOS , Intune , Kandji , Azure , and AWS .
- Knowledge of Identity Access Management ; scripting in Python or PowerShell is a plus.
- Experience in Life Sciences environments preferred.
- Excellent communication , independence , and customer-first mindset .
- Must be open to traveling to client sites ; role reports to Quincy Marina Bay office .
Regards
Rohit
737 304 7465
Job Tags
Full time, Work at office, 2 days per week, 3 days per week,